Privacy Policy
This translation is generated with the assistance of artificial intelligence and is for reference only.
At this hotel, Hotel Royal Group and Okura Nikko Hotel Management Co., Ltd. process your personal information as independent business operators handling personal information.
For details regarding the processing of personal information by both companies, please refer to the following:
Okura Nikko Hotel Management Co., Ltd. “Privacy Policy”
https://www.okura-nikko.com/privacy-policy/
Hotel Royal Group “【Privacy Policy】”
Please see below.
Hotel Royal Group and its affiliated brands respect your privacy. This notice explains the privacy policy of Hotel Royal Group and its affiliated brands, applicable to their respective official websites. The detailed practices concerning personal information processing are outlined below and will be notified to you when your data is collected. 【Version Update: 2025/08/01】
Terms of Use
Collection of Your Personal Information
Hotel Royal Group and its affiliated brand websites collect personal information such as name, address, email, and payment card details for purposes including customer service and marketing. You will be informed of the purpose when your information is requested. This information enables us to provide better services, fulfill contracts, or respond to your inquiries.
Methods of Collection:
- Online room reservations
- Online restaurant bookings
- Online purchases
- Newsletter subscriptions
- Membership registration
- Online contact forms
- Others (e.g., phone reservations)
The categories of personal data we may collect, in accordance with the Ministry of Justice's classification under the Personal Data Protection Act, include:
- C001 Personal Identifiers: such as name, contact address, phone number, and email address.
- C002 Financial Identifiers: such as credit card or payment card information (encrypted during transmission).
- C003 Government-Issued Identifiers: such as national ID number or passport number.
- C011 Personal Descriptions: such as gender, date of birth, and nationality.
If you choose not to provide, or provide incomplete personal data, we may not be able to provide members with our full range of services.
Use of Your Personal Information
Collected personal information will be used solely for its intended purposes, such as providing requested services or personalized experiences. Without your prior consent, we will not use it otherwise, except:
- To comply with legal requirements.
- To exercise our legal rights or respond to legal claims.
- To investigate or take action against suspected fraud, illegal activities, or threats to safety.
Sharing of Personal Information
Your personal information may be shared with global Hotel Royal Group subsidiaries or authorized third parties, for purposes such as fulfilling reservations, processing transactions, responding to inquiries, or statistical analysis. Only the minimal required information will be shared, and its use for other purposes is strictly prohibited.
Retention Period, Region, Recipients, and Method of Data Use
- Retention Period: Stored only as long as necessary or as required by law/contracts, then deleted or anonymized.
- Region: Stored within Taiwan and authorized overseas servers.
- Recipients: Hotel Royal Group's affiliated brands and subsidiaries, Okura Nikko Hotel Management Co., Ltd., payment processing institutions, outsourced logistics providers, and government authorities with legal supervisory authority.
- Method: Data is processed manually or automatically, protected with TLS/SSL encryption, access controls, and security audits.
Security of Your Personal Information
We implement security measures in accordance with legal standards to protect your data from loss or misuse. For example, payment card information transmitted online is encrypted.
Cookies and Personalization
Cookies and provided personal information are used to enhance your experience. Cookies store selected settings like language or region and do not grant access to your device. You can change your browser settings to disable cookies, though certain services may not function correctly as a result.
Access to Your Information
You may exercise the following rights:
- Inquire or request access
- Request a copy (a handling fee may apply)
- Request correction or addition
- Request to stop collection/usage
- Request deletion
You may contact us by:
- Visiting the Hotel Royal Group subscription page
- Using hotel-specific contact forms
- Emailing rtp.pr@tp.hotelroyal.com.tw with your name, email address, and the purpose of your request
- Calling customer service hotlines of respective hotels
Revisions to the Privacy Notice
We reserve the right to revise this notice, and changes will be posted on our website. Updates regarding data handling practices will also be announced.
Contact Us
You may contact us via hotel contact forms or by emailing rtp.pr@tp.hotelroyal.com.tw. Please include your contact details and your privacy-related inquiries. Please include your contact details and your privacy-related inquiries.